ING — Virtual Reality for Document & Content Services (Amsterdam & Brussels)

Approach
We organized two compact, hands-on brainstorm sessions (Amsterdam and Brussels) in which participants not only heard about VR, but especially experienced it. After brief examples and demos, teams worked with a simple canvas: Use case → Goal → Target group → Moment in the journey → What does VR replace/supplement? → KPI → MVP.
Participants prioritized ideas with an impact/effort matrix, so it immediately became clear where VR does make a difference—and where traditional means suffice.

Concept directions (selection)

• Inside D&CS – onboarding in VR
  New colleagues receive a virtual tour of the chain: from document inflow and processing to archiving and compliance.

• Process simulation “from document to client file”
  Experience step-by-step where risks, waiting times and transfer moments are located—ideal for process improvement and training.

• Privacy & compliance in practical scenarios
  Practice in VR with recognizable situations (data minimization, retention periods, incident reporting) and receive direct feedback.

• Change adoption: new working method, new tooling
  A short VR walkthrough replaces lengthy manuals and accelerates adoption during releases or process changes.

• Virtual site tour
  Accessible 360° tour of scan streets/archive locations for stakeholders who cannot be on-site.

What it delivered

• A prioritized shortlist of promising use cases, each with a concise MVP proposal (content, roles, security & privacy check, hardware).

• Clear KPI’s per concept (e.g., time-to-understanding, adoption speed, error reduction in processes, training effect).

• Support among teams in both the Netherlands and Belgium, with shared language and concrete follow-up steps.

Why this works for D&CS
VR strengthens precisely where understanding, experience and practice are central: complex chains become intuitive, changes tangible and desired behavior trainable—without thick decks or long classrooms.

Also need a pragmatic VR brainstorm or pilot for your team? I can help you from idea to a feasible MVP with measurable impact.